Refund & Cancellation Policy

Last updated: September 4, 2026

We want every engagement to end with you glad you hired us. Here is exactly how cancellations and refunds work at Rehbein Enterprises.

Monthly Service Packages

• All monthly packages are month-to-month with no long-term contract.
• You may cancel at any time with written notice (email is fine). Your service continues through the end of the current billing period, and you will not be charged again.
• If you cancel within the first 7 days of your very first billing period and we have not yet published or launched work on your behalf, we will refund that month's fee in full.
• Fees for billing periods in which services were delivered are not refundable.

One-Off Projects

• Project deposits reserve time on our calendar and cover initial work. If you cancel before work has begun, your deposit is refunded in full.
• If you cancel after work has begun, we will invoice for work completed to date and refund any prepaid amount above that.
• Completed and delivered project work is not refundable, but we will make reasonable revisions per the project agreement to get it right.

Third-Party Costs

Ad spend, domains, software subscriptions, and other third-party costs are paid to the third party and are subject to their refund policies — we cannot refund money we did not receive.

Billing Errors

If you believe you were billed in error, contact us within 30 days of the charge and we will investigate and correct any mistake promptly, including a full refund of any erroneous charge.

How to Cancel or Request a Refund

Email hello@rehbeinagency.com with your name and business name. We respond to all cancellation and refund requests within two business days, and approved refunds are issued to the original payment method within 5–10 business days.